Complaint Performance

Firm name: EUI Limited
Group: Admiral Group Plc
Other firms included in this report (if any): n/a
Period covered in this report: 1st Jan 2019 to 30th June 2019
Brands/trading names covered: Admiral, Bell, Diamond, Elephant, Gladiator, Veygo, Ford Insure & AA Insure

View Insurance and pure protection data

View Credit related data

Number of complaints opened per 1000 policies in force (at reporting period end date)

5.18

Number of complaints opened

52,681

Number of complaints closed

52,083

Percentage closed within 3 days

58%

Percentage closed after 3 days but within 8 weeks

40%

Percentage upheld

47%

Main cause of complaints opened

Errors / not following instructions

Number of complaints opened per 1000 direct debit policies / loans in force (at reporting period end date)

0.67

Number of complaints opened

1,110

Number of complaints closed

1,123

Percentage closed within 3 days

N/A

Percentage closed after 3 days but within 8 weeks

N/A

Percentage upheld

21%

Main cause of complaints opened

N/A

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