Complaint Performance

Firm name: EUI Limited
Group: Admiral Group Plc
Other firms included in this report (if any): n/a
Period covered in this report: 1st July 2018 to 31st December 2018
Brands/trading names covered: Admiral, Bell, Diamond, Elephant & Gladiator

View Insurance and pure protection data

View Credit related data

Number of complaints opened per 1000 policies in force (at reporting period end date)

7.54

Number of complaints opened

75,853

Number of complaints closed

67,890

Percentage closed within 3 days

55%

Percentage closed after 3 days but within 8 weeks

41%

Percentage upheld

43.71%

Main cause of complaints opened

Errors / not following instructions

Number of complaints opened per 1000 direct debit policies / loans in force (at reporting period end date)

1.27

Number of complaints opened

1,908

Number of complaints closed

2,083

Percentage closed within 3 days

N/A

Percentage closed after 3 days but within 8 weeks

N/A

Percentage upheld

18.24%

Main cause of complaints opened

N/A

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