Travel Insurance

0343 658 0290

call us: monday - friday: 8am - 7pm
saturday: 9am - 5pm

About us

Making sure you have a fantastic time, wherever you go and whatever you do, is important to Bell Travel Insurance, even if you are just travelling overseas on a business trip.

Bell Travel Insurance are committed to providing you with not just the best cover, but exceptional customer service, whether you just have a question to ask or whether you need to make a claim.

And that’s one of the reasons why Bell have teamed up with Rock Insurance Services Limited (FCA registration number 300317) to provide your travel insurance. ROCK takes your trip as seriously as you do and are experts in online travel cover.

ROCK have been looking after holidaymakers and travelers for more than 10 years and offer a wide range of travel insurance solutions to suit you, both in Europe and worldwide. And there are also a number of different options to suit every budget.

Whether you have plumped for a luxury cruise, a skiing trip or are even taking some time out to backpack around the world, there is a Bell Travel Insurance policy to bring you exactly what you need. And to make sure you don’t have to pay over the odds, you only need to add on extra cover if you need it.

Bell is a trading name of EUI Limited and is authorised and regulated by the Financial Conduct Authority (FCA number 309378) and help not just with your travel insurance, but also your car and home cover.

The registered address for EUI Limited is:

Ty Admiral
David Street
Cardiff
CF10 2EH

Travel insurance policies are arranged and administered by ROCK Insurance Group. Their registered address is:

Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

Important Information about ROCK Insurance Group

Your right to complain

ROCK always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:

The Compliance Manager

ROCK Insurance Group

Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

Doing the very best to resolve any difficulty with you is important to Rock, but if this is not done to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

Financial Ombudsman Service
Exchange Tower
London 
E14 9SR
Tel: 0800 023 4 567
Fax: 020 7964 1001
Email: enquiries@financial-ombudsman.org.uk

If you have a complaint regarding a claim then you should write to:

The Customer Relations Manager
Rock Insurance Travel Claims
PO Box 5775
Southend-on-Sea
Essex
SS1 2JY

or e-mail on: complaints@travelclaimsservices.com

Who regulates ROCK?

Admiral Travel Insurance is arranged and administered by ROCK Insurance Group, a firm authorised and regulated by the Financial Conduct Authority (FCA). The FCA registration number 300317 and this can be verified by checking the FCA website via the following address http://www.fca.gov.uk/register/home.do please type in Rock Insurance or the postcode RH10 1DQ. Or you can contact the FCA on 0800 111 6768.

Meaning of Words

We, Our or Us: ROCK Insurance Group

No additional fees will be charged for our service. All you are required to pay is the insurance premium.

You WILL NOT receive advice or a recommendation from us for insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

We collect and hold insurance premiums as agent of the insurer.

You are responsible, on an ongoing basis, for providing us and/or your insurers with all material facts relating to the insurance covers we arrange on your behalf. Material facts are those which are likely to affect the assessment and acceptance of risks being insured. Failure to provide full and accurate information may mean that your cover is invalid. If you are in any doubt as to what facts are considered to be material then you should disclose them to us or the insurers.

We are covered by the Financial Services Compensation Scheme (FSCS).  You may be entitled to compensation from the FSCS if we cannot meet our obligations.  This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit.  For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further details about compensation scheme arrangements are available from the FSCS.

You may already possess alternative insurance(s) for some or all of the features and benefits provided by products purchased; it is your responsibility to investigate this. We will not provide you with advice about the suitability of this product for your individual needs but we will be happy to provide you with factual information to assist you in making an informed buying decision.

All policies have exclusions and restrictions to them. It is very important that you read and understand these and only purchase the policy if you are happy that you and (where applicable) every traveller meet the eligibility criteria;

  • you are resident in the UK Area;
  • you are no more than 74 years of age for Single Trip and 64 years of age for Annual Multi-Trip policies;
  • you are no more than 45 years of age for Backpacker Cover;
  • you are no more than 65 years of age and adding Winter Sports Cover;
  • you have no pre-existing medical conditions.

Examples of these and other conditions and restrictions, and what to do if you are unsure about any aspect of an exclusion, are contained within your policy certificate.

If after purchasing a policy you find it does not meet your requirements you have 14 days from the receipt of your policy documents to cancel the policy. If you do decide to cancel your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen.